Terms of Service

Last updated: 21 October 2026

1. About NordPath

This website is operated by NordPath Ltd, a company registered in England and Wales with company number 16607833.

Registered office: Grafton House, 81 Chorley Old Road, Bolton, BL1 3AJ.

NordPath Logistics and NordPath Critical are divisions of NordPath Ltd. References to “NordPath”, “we”, “us” or “our” mean NordPath Ltd.

2. Scope of these terms

These terms explain use of our website and the initial enquiry process. Please read them before using the site or submitting information.

A transport movement, regular route, subcontract arrangement or other commercial engagement is governed by the quotation, booking confirmation and any separate terms agreed for that work. These website terms do not replace those arrangements or automatically incorporate a carrier’s, trade association’s or insurer’s conditions.

Where we provide services on behalf of a carrier or another contracting customer, the relevant delivery and customer-service arrangements may be managed by that organisation. Nothing on this website changes an existing agreement with it.

3. Using the website

Use this website lawfully and with respect for other users and our systems. You must not:

• Attempt unauthorised access to systems, accounts or personal information.

• Introduce malicious software or deliberately interfere with the website.

• Use forms to send abusive, unlawful, misleading or unsolicited promotional material.

• Submit another person’s confidential or personal information without authority.

• Misrepresent your identity, authority, goods or service requirements.

We may take proportionate steps to protect the site and its users, including restricting abusive or unauthorised access.

4. Information about our services

NordPath Logistics supports carrier operations, deliveries and related logistics work. NordPath Critical provides dedicated van transport for urgent and planned business movements.

Descriptions on this website are general information. The suitability of a particular job depends on the actual goods, route, timings, access, loading arrangements, vehicle and other relevant requirements.

Vehicle dimensions shown are nominal manufacturer figures unless stated otherwise. Boarding, fittings and the allocated vehicle affect usable space and permitted payload. Please provide dimensions and weight so the arrangements can be checked before booking.

Our current panel vans have side and rear loading access and do not have tail lifts. Do not assume that lifting equipment, specialist handling, temperature control, regulated transport approvals or particular security clearances are included. Any such requirement must be raised and expressly agreed before work is accepted.

5. Enquiries, quotations and bookings

Submitting a quotation or partnership form is an enquiry. An automated acknowledgement confirms receipt of the message; it does not confirm a vehicle, price, collection, delivery time or booking.

We review the details and discuss the proposed work with you. A booking is confirmed only when we have agreed the transport arrangements and confirmed acceptance in writing, including by email.

Quotation validity, charges, payment arrangements and any particular conditions will be stated or agreed for the work concerned. Website descriptions and example scenarios are not guarantees of a particular response or delivery time. An out-of-hours service description is not a promise that every enquiry is monitored or a vehicle available at all times.

Please provide accurate information, including relevant locations, dates, receiving windows, goods descriptions, dimensions, weight, declared value where requested, and access or handling restrictions. Tell us promptly if anything changes. Material changes may require the arrangements or price to be reviewed and agreed again.

6. Goods, loading and site requirements

The person instructing us must be entitled to arrange the movement and must identify relevant restrictions, hazards and handling needs. Goods must be packaged and prepared appropriately for the agreed transport.

Loading and unloading responsibilities, assistance and equipment must be agreed for the job. The presence of restraint straps and anchor points does not make every load suitable for carriage.

Do not present prohibited goods. Dangerous goods, regulated items or goods requiring specialist conditions must not be offered for collection unless we have first confirmed that we can lawfully and safely accept the specific requirement.

Unsafe, unlawful or materially different work may be declined or paused while the issue is resolved. Timings do not override road safety, driver fitness, vehicle limits or site controls.

7. Changes, cancellations and delivery issues

Contact us promptly if you need to change or cancel agreed work. Any applicable charges or cancellation arrangements must arise from the terms agreed for the booking and applicable law; this website does not impose a standard cancellation fee.

For a parcel being delivered within a carrier’s network, contact the carrier identified in your tracking information for tracking, redelivery or recipient-account queries. You may also contact us about the conduct or safety of work undertaken on our behalf.

For work booked directly with NordPath, contact info@nordpath.co.uk with the job reference and relevant details. Report loss, damage, access problems or other concerns promptly so they can be investigated, while following any notification requirements agreed for the booking.

8. Insurance and responsibility

NordPath holds Goods in Transit insurance. Current insurance details and vehicle specifications are available through our supplier onboarding pack on request.

Insurance is subject to the actual policy wording, limits, exclusions and conditions. It does not mean that every consignment, value, loss or subcontractor arrangement is automatically covered, or that an insurer will accept a particular claim. Tell us about unusual goods, high values or specific insurance requirements before booking.

Responsibility for a transport job and any lawful limitations must be determined under the agreed contract and applicable law. Any loss, damage or delay will be assessed against the circumstances, agreed contract and applicable law.

Nothing in these terms excludes or restricts liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded or restricted. Any mandatory rights you have as a consumer remain unaffected.

9. Driver and subcontractor opportunities

Website opportunities are invitations to enquire, not guarantees of work, routes, earnings, engagement or employment. The nature and terms of any engagement must be agreed separately; a website label does not by itself determine legal status.

Applicants and providers must supply accurate information and hold the driving entitlement, insurance and other credentials appropriate to the proposed work. Motor insurance must cover the actual activity, including carriage of goods for hire and reward where required; ordinary business-use cover must not be assumed sufficient.

Vetting, induction and customer or site requirements are addressed before relevant work begins. A DBS check is not equivalent to security clearance or approval for every restricted site.

10. Website content and external links

We aim to keep information accurate and current, but the site may be updated, interrupted or unavailable. Contact us to confirm information material to a proposed job. We do not guarantee uninterrupted access or that every page is free from errors.

Our name, logos and website content belong to NordPath Ltd or their respective owners or licensors. You may view and retain reasonable copies for your own reference or legitimate dealings with us. Commercial reuse of protected content requires permission or another lawful basis.

Links to external sites are provided for convenience. Their operators are responsible for their own content and terms.

11. Privacy

Our Privacy Policy explains how personal information is handled. Our Cookie Policy explains website storage technologies and your choices. Using the site does not by itself give consent to every use of personal information or to optional cookies.

Cookie Policy: https://www.nordpath.co.uk/cookies

12. Changes, law and contact

We may update these website terms and show the latest revision date above. An update does not retrospectively alter an existing booking or engagement without the agreement or other legal basis required.

These website terms are governed by the law of England and Wales. The courts of England and Wales will have jurisdiction, subject to any mandatory rights concerning applicable law or where proceedings may be brought. A separate service contract may contain its own agreed provisions.

For questions or complaints, email info@nordpath.co.uk or write to NordPath Ltd, Grafton House, 81 Chorley Old Road, Bolton, BL1 3AJ.